Hey guys! Those of you who read my Chamber of Secrets Spoilers live blog yesterday know that I myself had to do a bit of trouble shooting to get CoS to work correctly and allow me to explore. With the rest of the school getting in about an hour I thought that a trouble shooting entry was probably a good idea. For starters I will be posting things I’ve already been asked about and helped others with, and as I get more questions I will be adding to it.
If you are having difficulty and you do not see an answer here, please leave a comment or tweet me @ElmBlade43 and I will be glad to assist you in any way I can. Then I will post the found solution here for others to use.
I will also be posting help for each of the moments where you must complete something to move to the next moment. Don’t read below the spoiler tag if you don’t want to get spoilered. (IF YOU ARE LOOKING FOR THE ITEM LIST CLICK HERE)
Okay, lets get started.
The new chapters appear locked, how can I get them to unlock for me?
This has happened to a few, they could see friends in the new chapters but they themselves did not have an “Explore Chapter 1″ button on their Gateway. Go back to the last chapter of Philosopher’s Stone and proceed through it using the arrows in the bottom menu. Once you pass the end of the last chapter it will return you to your Gateway when you hit the final arrow. After you have done this you should be able to click on the big Philosopher’s Stone icon and find that the chapters have now unlocked for you.
I can get into the chapters, but I can’t zoom properly or pick up anything. What am I doing wrong?
Yesterday I was attempting to browse the new chapters on Internet Explorer 8 and could not zoom at all. I could select some objects but I had no sound and no zoom. Turns out you must have IE9 at a minimum. I ended up browsing it completely on FireFox. As far as I can tell you need IE9 or higher, Safari 5 or higher, Firefox or Chrome. I’m not sure on version of Chrome and Firefox but I can tell you that neither my Chrome or Firefox are fully up to date and I checked and the moments were working fine on both. I have had reports of certain Chrome users having issues but so far FireFox has been the winner. I have yet to have a single FireFox user say they could not properly see things in the moments.
Official statement from Pottermore via e-mail about system requirements for CoS:
To ensure you have the best experience using Pottermore, we recommend that you use one of the following web browsers:
- Internet Explorer 8+
- Firefox 3+
- Chrome 5+
- Safari 5+
You will also need Adobe® Flash Player 10+ if you want to experience everything that Pottermore has to offer. It’s free to download and should only take a minute or so. You can download Adobe® Flash player 10+ here: http://get.adobe.com/flashplayer.
However, if your device does not support Flash (if it is an Apple device, for example) you can still enjoy all aspects of Pottermore with the exception of the Potions and Wizard’s Duel activities.
As I have already said from what I’m seeing IE9 is required, this^^ is what HELP e-mailed me the first day when I was locked out. I was on IE8 at the time.
I have all the books on my list, but it is still showing incomplete and I can not buy anything else in Diagon Alley, what is going on?
Unfortunately this has happened to a good friend of mine and we have not yet found a way to fix it. In their circumstance a kind friend gifted them the Lockhart books before they themselves had a chance to purchase them. Though the books are showing crossed off on the list, the list is not showing as completed and they can not purchase anything in Diagon Alley until the list has shown complete. DO NOT GIFT THE SCHOOL BOOKS TO SOMEONE WHO HAS NOT PURCHASED BOOKS YET. If this has happened to you and you are locked out there is not any work around we are aware of , visit the Pottermore Help Page and click the “Other” heading followed by the “What’s Next?” heading and then finally the “Need more help?” link so that you can send a bug report to Pottermore and hopefully they can unstick you. Unfortunately I do not know how long it will take to have it fixed. My friend is still awaiting and is unable to buy anything until they do so.
How do I play the Pudding minigame?
Just keep clicking the bottom of the pudding to keep it in the air for 14 seconds and then reap your reward and move forward.
How do I play the De-Gnoming minigame?
Wait for a gnome to pop his head up and click and hold. You do not need to move the mouse around it will not do you any good because you can not move the hand on screen. Hold while the gnome is spun around your hand until he is at a good speed then release the mouse button to fling him in the direction is pointing. You want to let go when he is swinging up between 5 and 2 on a clock depending on how fast he’s spinning and how far from the wall you are. The one closest to the right wall is the hardest and if you can aviod him, do so .
What order do I click the envelopes in the Envelope minigame?
How do I use the floo powder?
I had problems with this in Chrome and as we already know in IE. In some browsers you can literally pick up the floo powder and drop it into the fire. In some you will click collect and it will automatically unlock the path forward. In others you will click the pot and then the fire and it will go. I have not figured out why it is different for everyone, but it is for some reason.
How do I get the items in Harry’s cupboard under the stairs?
Once you have made it all the way through to the fourth moment of the fourth chapter you will have collected a hairpin. If you return to the first moment of the first chapter you can use this hairpin to open up the cupboard and get the Sprout Flavoured bean and Corenelius Agrippa chocolate frog card.
That is all I have for now. If you have any other troubles browsing Chamber of Secrets feel free to leave questions here, or tweet me @ElmBlade43 and I will be glad to help in any way possible. And happy Chambering!
I am at the end of Chapter 4 and have my shopping list, why can’t I purchase books or anything now?
BOOKS HAVE JUST BEEN UNLOCKED